Product Care

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Product Care

PRODUCT CARE

WHY SHOULD WE CLEAN OUR LEATHER?
Leather is an excellent, long-lasting natural material that has durable resistance. Just like your skin, leather needs to be cared for and looked after. General leather care is necessary
to maintain the lustrous shine on your leather sofa.

  1. Dust your leather sofa with a clean, dry cloth periodically.
  2. Do not use abrasive cleaners which contain ammonia and acids. If need be, use only a mild mixture of water and neutral soap.
  3. Do not use polish or oils of any kind.
  4. Keep the sofa at least 12 inch from heat sources and avoid direct sunlight. 
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THE FUNDAMENTAL PRINCIPLE
The sooner you take action against dirt and a stain, the greater will be the possibilities of correcting the problem without leaving any traces.

  1. For water soluable stains, remove excess liquid quickly from the surface with a cloth or absorbent paper.
  2. For greasy stains, extra care must be taken to wipe lightly with a clean soft cloth or paper tower so as not to press the grease/ oil into the pores of the leather
  3. Eliminate the residue by wiping the leather with a damp sponge soaked with leather cleaner.
  4. Clean the leather with circular movements by rubbing the stains from outwards to inwards gently, then allow the leather to air-dry. 
  5. (Caution: Do not dry wet leather in sunlight or by using a hair dryer.)

Avoid lifting the sofa by its sewn-on cushions as this may cause tear and damage. Do not use any sharp object to open plastic packaging as it may cause damage to the covers of the sofa.

Avoid sitting on the sofa's back and arms as the frame might not be able to take your weight.

Keep the sofa at least 12 inches away from heat sources and avoid direct sunlight.

Transportation may have caused some irregular folds or depressions. Occasional differences in the firmness from one cushion to the next. The will gradually disappear over time.

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LEATHER CLEANING SERVICES
We strongly advise customers to promptly attend to any stain or other damage to the leather in accordance with the leather care and cleaning instructions as the longer a leather problem is left untreated, the harder it is to rectify.

You may also contact Lorenzo Contact Service for cleaning advice. Lorenzo Customer Service must be notified of a claim under this warranty within 5 days of the stain (if it cannot be removed) or damage to the leather. 

We provide leather cleaning service for your Lorenzo sofa at a fee. Should you require our cleaning services for your Lorenzo sofas, please contact +65 6861 1949. Our operating hours is 9am - 5pm (Mon-Fri).

Disclaimer: Below Leather Cleaning Service Package is only valid for Lorenzo leather sofas purchased in Singapore. Cleaning package includes general surface cleaning and polishing using Lorenzo Leather Cleaning Kit. Package should be used within 1 year from the date of package purchase. Cleaning services are subject to leather conditions. (Terms & Conditions apply.)

Speak to our Lorenzo Customer Service Officer to understand more information. Please contact your respective country should you require any leather cleaning service. Find your nearest showroom here.

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1 SEATER
S$80

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2 SEATER
S$100

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3 SEATER
S$120

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4 SEATER
S$150

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5+ SEATER
S$180

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Lorenzo has been certified exclusively as the only importer of Italian Genuine Bovine Hides in Asia. The Italian Leather Group specializes in the finishing of Bovine hides, with a passion for continuous search of new solutions for innovative colors, prints and environmental performance. The certification ensures that the leather meets customers' requirements and satisfaction.

LEATHER CLEANING KIT

With the right care, using the LORENZO Leather Care Kit ("Kit"), your new leather furniture will maintain its lustrous shine, giving you and your family years of enjoyable use. The Kit contains quality cleaning and protection products that have been developed over many years. Our kit is available for purchase at our showrooms

RAPID CLEANER

  • A water-based solution of neutral substances.
  • An efficient but gentle cleanser for leather.
  • Mild enough to be used frequently without harming the leathe


LEATHER PROTECTION CREAM

  • A water-based emulsion of natural caring protective substances. 
  • Gives the nutrition neccessary for leather to retain its suppleness and beauty.
  • Protects leather from dirt

 

INK AWAY STICK

  • A water-based emulsion of natural caring protective substances. 
  • Removes ink, lipstick or pen stains from your leather effectively. 
  • Always pre-test on hidden areas.
  • Do not use on suede, nubuck or unfinished leather.
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