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WARRANTY

Goods are sold with warranty unless otherwise agreed and stated in writing. Terms and conditions are stated in official website, unless otherwise stated. 

SOFA FURNITURE (STANDARD)
Lorenzo will only warrant if defect is due to manufacturer defect.

  • No warranty on leather
  • 5 years on structure
  • 1 year on mechanism if applicable
  • 1 year on leather stitches

TABLES/ WOODEN FURNITURE
No warranty included.

WARRANTY EXCLUSIONS
Lorenzo is not responsible for damage to the leather:

  1. Caused by normal wear and tear, fading or discoloured, soiling from perspiration, body or hair oils, fluids and grease, or resulting in an odour being impregnated in, or emanating from the leather;
  2. Caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or animal (except as previously stated), or by other agents/s, or by sunlight (including fading), lightning, fire, flood, or other natural calamity;
  3. Resulting from a failure to pre-test the leather with the leather care products in the Kit in accordance with the Warranty conditions.
  4. From dye transfer from furniture accessories, rugs and clothing.
  5. This warranty does not cover items purchased as ‘Clearance Pieces / Display Pieces’ at the time of purchase.
LORENZO SERVICE CENTRES

SINGAPORE

Tel: +65 6861 1949
Fax: +65 6846 0770
Email: aftersales@lorenzo-international.com
Operating Hours: 8.30am to 5pm (Mon - Fri)

MALAYSIA

Tel: +603 6140 1880
Fax: +603 6140 1835/45
Email: my.service@lorenzo-international.com
Operating Hours: 8.30am to 5pm (Mon - Fri)

Upon service request, please provide the following:

  • Sales Order number
  • Specific details of the damage
  • Contact details

Disclaimer: Any aftersales service is subjected to one-time transportation and evalutation charge of S$50. This surcharge is waived if your sofa is within the first year of purchase. This service is only for Lorenzo leather sofas purchased in Singapore. Please contact our Aftersales team in your respective region. (Terms & Conditions apply.)

USE LORENZO LEATHER CLEANING KIT

With the right care, using the LORENZO Leather Care Kit ("Kit"), your new leather furniture will maintain its lustrous shine, giving you and your family years of enjoyable use. The Kit contains quality cleaning and protection products that have been developed over many years. Read more about product care here...

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